These things can happen. Fortunately, it is possible to track your order. But even with this in place, sometimes orders can get lost, and possibly stolen. If you do not receive your order, within the normal time frame of 7 days, let us know right away. Write to us at firstname.lastname@example.org
We will then send you a replacement, immediately.
Also, if there is a defect or anything else that may be wrong with your arrival, let us know. And we will be happy to replace it!