These things can happen. Fortunately, it is possible to track your order. But even with this in place, sometimes orders can get lost, and possibly stolen. If you do not receive your order, within the normal time frame of 7 days, let us know right away. Write to us at customercare@dru.com   We will then

Unfortunately, cancelling your subscription is permanent and cannot be reversed. However, you can re-register and create a brand new subscription. We are always making updates to our service offerings. And your second subscription may have different pricing and terms.   But here’s an alternative to cancelling. Simply pause your subscription. We’ve built our site so

We love giving our customers convenient options! And our site has been built to give you these flexible choices. You don’t have to email us and wait for a response, you can make these changes right away in your own account.   To skip your next order, follow these steps:   First login to your

We would not like to see you go. But we certainly respect your decision to cancel your subscription. So here is how you can do this yourself in your account.     Once you log in to your account page, select “My Subscription.” Click “View”. Cancel your subscription here in this section     One

When you go into your account, click your profile icon in the top right. Then select “Address Book.” Make any changes you would like here. From this point, all your future orders will be shipped to your new address.   If you already have an order in process and you would like it to arrive

At the moment, we currently ship to P.O. boxes, commercial and residential mailing addresses. We don’t ship to Fleet Post Office (FPO), Diplomatic Post Office (DPO) or Army Post Office (APO)  mailing addresses at this time.

We would ship to any country you indicate during checkout.   However, do  note that some countries have restrictions on what can enter their countries. You should check your customs department and laws concerning those. Also note that, some countries would assess a tariff ( based off of the total invoice price of the products

We understand that people can  change their minds about their purchases. If you decide you would like to make a return, you may do so within a time frame of up to 30 days from your purchase date. We will issue a full refund or an exchange.   The condition of the item must be

Your account is charged as soon as you place your order. If you are on our subscription plan, we bill you each month at the time that we are shipping your order.  Certainly there may be times when you need to change your date of billing, pause or even cancel your subscription plan.   Here

When you create an account, it is a typical practice for any ecommerce site to store your payment information to automate future purchases. We completely understand your perspective and how you feel about protecting your privacy. In this day and age, we all have to be careful. The protection we offer to our customers is

We accept the typical forms of payment including Paypal, Visa, Mastercard and American Express. We don’t accept checks or Bitcoin.

Your shipping is calculated at the time of checkout. You would have the choice of prioritizing or not prioritizing shipping preference.     If you live internationally, outside the country, please contact us prior to placing an order. There may be duties or delays with customs. So be sure to review your tracking information and make

We know how excited you are to get started on the journey towards healthier hair. And we will work to process your order as quickly as possible. Once you place your order, it takes us about a couple of days to process and ship out. SO all told, it typically takes  up to a week

Sustaining your results and progress will be contingent on the continuous use of our product.  You may choose to make new purchases, at your convenience, when you reach a low supply. Or it may be easier to stay on a regular , automated purchase plan. A subscription helps you to maintain the routine of using

Good question. Realistically, all things in life can be expected to change. And so we must always be prepared to adapt. It is likely that your health needs and the condition of your hair follicles will change over time. We may then need to modify the different aspects of your Dr.UGro GasheeⓇ personalized plan.

We will do our best to assess your needs. But in the end, your doctor is better informed about your overall health needs. If in doubt, and especially if you have an existing health condition that requires specialized attention, we recommend that you prioritize the recommendations and advice of your doctor(s). In the meantime, if