Frequently Asked Questions

Dr.UGro GasheeⓇ offers both TOPICAL and ORAL products to support the optimize hair health. Our TOPICAL products are phytoactive cosmeceuticals while our ORAL product is a nutraceutical.

If this sounds confusing, let’s take a look at why.

Nutraceuticals are taken orally and are made of botanical ingredients. The purpose is to provide nutrients to support and supplement normal functions, which  is the intent of our Gashee ORAL supplements that boost the health of your growing hair.

A cosmeceutical should have  cosmetic benefits. Gashee TOPICAL lotions and pomades in addition to hair health boosting have added cosmetic benefits. For instance, our TOPICAL pomade can be used for hold and styling purposes. Both Gashee Pomade and Lotion are used to moisturize the scalp, conditions and add natural looking shine to the hair.

Dr.UGro GasheeⓇ does not offer a multi-item kit. We realize how busy life can get. And so we’ve created our line of TOPICAL and ORAL products to be as effective, simple, convenient and straightforward as possible. This makes it easy for you to stay consistent and on top of your treatment regimen.

Shampoos and conditioners will not be able to affect the hair follicle to the extent the TOPICAL leave -on lotion or pomade or ORAL Gashee would. Although shampoos and conditioners can help soften the texture of hair, our customers can rely on our TOPICAL lotion to help improve the actual quality and viability of their hair.

We have made it possible so that both men and women can use the same products within our line. We have decided this to be the best option for our customers. Our select list of ingredients for each product contains beneficial unisex compounds for both sexes. Our body is imbued with an innate intelligence that enables it to decide on its own, what it needs, better than we can. And sometimes it makes very subtle nuanced choices. But this works for your own benefit.

We therefore offer a rich, comprehensive range of ingredients which adapts to the individual’s specific body needs of both adult men and women alike. Our bodies’ needs varies from time to time and situation. The body will then select, choose and utilize what it wants at that particular point in time in order to reach a the healthiest, holistic state possible – including your hair follicles!

By offering both TOPICAL and ORAL products, we can meet a much wider range of individual needs. Some ingredients from our overall selection work best by taking a more direct TOPICAL route to the hair follicle. Other ingredients are optimally delivered to the hair follicles from within the body via ORAL intake.

Secondly, we also offer TOPICALS and ORALS as options for different personal preferences. Some people may prefer TOPICAL applications over having to orally take supplements and vice versa. Or, they may be interested in the additional hair styling and conditioning properties of the TOPICALS. On the other hand, others may prefer the ORALS because they want to address the greater health of their entire body, in addition to their hair.

If you are looking to make the right decision for yourself you must gain clarity on what your goals are. You can always start with one ORAL or TOPICAL product of your choice and add another item (representing a different route of delivery) for a more complete and comprehensive hair treatment regimen.

Most certainly! Dr.UGro GasheeⓇ has been designed to work for all hair types across all ethnic groups.

Our TOPICALS may temporarily stain brown very light colored hair, including platinum blond, white and grey. The staining characteristic and the signature all-natural herbal scent of our TOPICALS are properties that do contribute to their  effectiveness while assuring the user that they are indeed using a very natural product as mother nature intended. We are proud to formulate Dr.UGro GasheeⓇ without adding fragrance to it or chemicals meant to tamper with their natural herbal essence. GASHEE topicals look and smell like an herb, because they are herbs!

Dr.UGro GasheeⓇ is recommended for adults aged 18 and up. Teens who wish to benefit from our products can do so as an off-label usage, following the consent of their physician. Dr.UGro GasheeⓇ is not recommended for anyone who is pregnant, lactating, or is allergic to any of our ingredients.

Dr.UGro Gashee Ⓡ formulas work by targeting multiple different pathways which comprise the health of the hair follicles. For example, the role of DHT is well known since it is the pathway addressed by many pharmaceutical drugs, but this does not mean that it is the only pathway which exists in our bodies. There are others as well. 

Some examples include TGF-B, a compound which transitions the follicle from its active hair growth stage to a much slower rate in the catagen stage. The effects of inflammation and even the influence of detrimental growth factors such as IL-6 which can inhibit the normal functioning of our hair follicles. Furthermore, poor hair quality that results in hair breakage is not addressed by pharmaceuticals.  

As a supportive and complimentary form of treatment, Dr.UGro GasheeⓇ  has been formulated with carefully selected ingredients that are each supported by research for their capacity to address various pathways through which hair health is negatively impacted to provide you the best in all-natural hair growth, restoration, or maintenance.

Dr.UGro GasheeⓇ TOPICALS are compounded using a patent-pending cold formulation process designed by dermatologist and world renowned hair specialist Sanusi Umar, MD. Cold processing or formulation means that no excessive heat was used during the formulation process. 

Normally, topical cosmeceuticals are made using excessive amounts of heat in order to destroy organisms and to achieve certain textures or dissolve solutes. Unfortunately this heat will result in the denaturation and destruction of beneficial phytoactive ingredients meant to strengthen and grow your hair. 

By avoiding the heat using proprietary cold formulation processes, the holistic activity of the plant extracts is retained to deliver the best results possible, whether it is hair strengthening, growth, or maintenance.

Dr.UGro GasheeⓇ TOPICAL formulas are made with all-natural and non-toxic ingredients that can be applied to the skin to reach hair follicles more directly without undergoing changes by the body that could affect their performance, such as pH and alterations by digestive enzymes.

Dr.UGro GasheeⓇ ORALs are also formulated with all-natural and non-toxic ingredients that improve the overall function of our bodies and hair follicles. Besides helping your hair grow and strengthen to its maximum potential, other benefits include antioxidant neutralization of free radicals and anti-inflammatory effects which can fortify and help maintain the body’s immune system. 

They both contain the same amount of phytoactive ingredients that are designed to boost your growing hair. 

The main difference between the Dr.UGro GasheeⓇ  lotion and pomade has to do with their hair styling functions.

Both can be used on the scalp. 

The pomade has been formulated more so for hold and hair styling of untamed hair. 

The liquid lotion on the other hand is meant to be used as an oil or serum to use in penetrating through thick hairy areas so it trickles through the hair strands down to the scalp, reaching hair follicles deep under.

Dr.UGro GasheeⓇ products are fragrance-free, but they do have a hint of their own distinctive, minty herbal essences with the labels Cool Spice and Mane Musk. This is due to the inclusion of all-natural phytoactive botanical ingredients which is essential in maximizing the overall hair health improving properties of these products. 

Cool Spice provides a brighter, minty, citrus-like smell, while Mane Musk provides more of a darker, woody, musky smell. These are for you to choose, depending on your personal preference. Rest assured that the biological processes and effectiveness of both these products regarding hair growth and strengthening for your hair are the same.

Dr.UGro GasheeⓇ recognizes that there are multiple variables which can stand in the way of having healthy hair. Often, there’s not just one. Designed by a board certified dermatologist, our products offer a comprehensive combination of ingredients, rather than relying on a single one, such as a specific vitamin, mineral or protein alone which are not adequate for addressing the many different factors which can undermine the state or functioning of the hair follicle. 

Many of the other hair and nail supplements in the market contain mostly biotin such as biotin gummies. The limited list of ingredients of these products limits their usefulness to a narrower spectrum of individuals. The long, carefully thought-out and tested list of ingredients in Dr.UGro GasheeⓇ makes it a far more effective product for hair growth for this reason.

Complete absence of hair in a shiny smooth surface indicates a permanent loss of hair that has been replaced by fibrous scar tissue. At this point no product can return the hair to its healthy self, because there is no hair to redeem.

By using Dr.UGro GasheeⓇ, you can reasonably expect gradual yet significant improvements in your hair health, fullness and length. However, a necessary starting point is for you to have at least some hair remaining (even if it is thinning, vellus and wispy) to start with as it then becomes possible to support and rehabilitate the hair follicles for growth.

If your hair density is low, or if your hair strands are still visible, but only thinner than what they used to be, there is hope. Dr.UGro GasheeⓇ products support your growing hair through its all-natural and effective ingredients which provide nourishment and stimulation via several different pathways and factors that boosts your hair health.

Using Dr.UGro’s long and formidable list of all-natural ingredients, we can inhibit many molecules known to be detrimental to hair health, while enhancing those that promote it, as well as condition the hair to prevent breakage, withering, and loss.

By addressing multiple fronts using all-natural ingredients studied by researchers and time-tested by different cultures around the world, you can realistically expect improvements in your hair health and fullness using Dr.UGro GasheeⓇ all-natural products .

Great question! Yes, Dr.UGro GasheeⓇ products are a great option for improving the quality and appearance of your existing hair.

As you know, vibrant hair has a beautiful shine to it. Our TOPICAL lotion moisturizes and conditions the hair for a soft, non-greasy and natural looking sheen. If you desire more volume, or hair that grows long, or if you want to stop using extensions that you have needed to give the appearance of volume and length, Dr.UGro GasheeⓇ is for you! 

Noticeable improvements generally begin to show around 6 weeks, although we do advise users to use these products for up to 6 months for best, full results.

When the hair is completely gone, and the scalp is smooth and shiny, there will be no way to return to hair fullness in that area without hair transplant surgery.

At this point, non-surgical treatments are not going to help because the follicle roots have been replaced by scar tissue.

For Gashee to be beneficial, you must still have visible hair, even if it is miniaturized, thinning hair. If this is the case, there is still hope. Dr.UGro GasheeⓇ all-natural hair products support all hairs, thinning or not, through its extensive list of tested ingredients. These all-natural ingredients positively affects multiple different pathways within the biology which leads to the improvement of your hair health.

The Dr.UGro GasheeⓇ ORAL doesn’t just focus on a single active ingredient to improve the hair. The incredible success stories of GasheeⓇ ORAL supplements stems from Dr.UGro’s extensive research, development, and use of a long and formidable list of all-natural ingredients, carefully collected from the best plant sources around the world. 

Using a carefully formulated blend of all-natural and non-toxic ingredients, Dr.UGro has been able to provide many users suffering from hair loss or individuals looking to fortify their hair with great results.

For example, many people associate biotin as an important vitamin for the hair. And with this being a single ingredient, it is easy to package it in a popular and appealing gummy which is easy to manufacture. Yet, there are many factors and pathways that can undermine the health of your follicles, and often, using a single ingredient described by the internet as “healthy” or “good for your hair” only solves a small part of the problem. 

This means that it is important to have a well-formulated combination of ingredients, not just a few, to tackle hair loss or hair fortification from multiple fronts. And yes, there are countless multi-vitamin supplements out there, but it is also important to consider the balance of these ingredients, at precisely the correct amount to achieve full, noticeable results for your hair. 

Our ORAL product is different and much more effective because it uses research backed ingredients, each carefully selected by Dr.Ugro using his 20+ years of experience as a top double-licensed dermatologist for their ability to address specific biochemical pathways that all come together to help prevent failing hair health, miniaturization and other problems such as inflammation and oxidative damage.

Furthermore, Dr.UGro GasheeⓇ ORAL hair supplements also use holistic plant extracts instead of chemical isolates which naturally offer a more complete range of molecular variations to closely meet the needs of your physiology. This all-natural and holistic approach allows the body to better absorb these ingredients, as mother nature intended.

In fact, most of these ingredients stem from ancient cultures and civilizations, still used today, as secrets to beautiful, healthy hair. Dr.UGro has combined these historic ingredients with the aid of modern science and his extensive 20+ year experience as a dermatologist to provide the best solution possible for natural hair growth and fortification. 

Simply put, our body knows when it needs specific compounds or variants. In the right moment and circumstances, the body will “turn-on” the receptors in your digestive tract which are designed to receive them.  Having multiple types of a compound is far more beneficial than just a single specific, (or manufactured) molecule to achieve the desired results of hair growth.

Dr.UGro GasheeⓇ TOPICAL products can be used on the scalp to benefit hair follicles, as well as on the hair strands themselves to soften, smooth, condition and style the hair. We use cold-formulated plant extracts, supported by scientific research to address multiple contributors to poor hair health and hair follicle damage. This offers a healthier, safer and holistic option for delivering our phytoactive ingredients to your hair. Since our formulas are cold formulated using novel patent-pending methods, which avoids heat inactivation of our phytoactives, the original beneficial properties of our all-natural ingredients are well preserved and much more effective in delivering the results to your hair as intended.

Each ingredient in Dr.UGro GasheeⓇ ORAL is supported by research studies for producing a supportive role on the hair, as well as other areas of our body’s health. Examples include improved metabolism, blood flow and reduction in oxidative damage. Besides hair improvements, you can also expect to experience improved skin and nail health.

Some ORAL Gashee users have reported improved libido.

All Dr.UGro Gashee products are all-natural, botanical, and 100% drug free. Rather they are Cosmeceuticals and nutraceuticals.

Dr.UGro GasheeⓇ is not recommended for certain individuals, namely those who are pregnant, lactating, or allergic to any of the ingredients. Unwanted effects may occur in these cases. Taking the ORAL product may cause nausea, especially on an empty stomach. Ingesting the capsules with food can help prevent this issue. It is always best to consult with your physician before deciding to take any supplement.

Sex drive is affected by testosterone levels. So any drug that lowers your testosterone may potentially affect your sex drive. In the case of Dr.UGro GasheeⓇ ORAL, there are no ingredients which would have this effect. In fact, some ORAL Gashee users have reported an improvement in their libido!

No. Dr.UGro GasheeⓇ will not grow unwanted hair on any other parts of your body.

The marine collagen in Dr.UGro GasheeⓇ ORAL is derived from fish skin, which we consider to be cruelty free since it is a waste product and separate from the edible components of the fish.

We decided to hydrolyze our marine collagen to reduce the molecular size of this protein. Doing so improves its absorption by the body.

We derive our keratin from animal hair (i.e. cattle), which we regard as a cruelty free waste product.

The connection between stress and our hair follicles is not all in our heads, or something that people imagine to exist. In fact, there is extensive research literature which explains how it is possible for stress to contribute to hair loss. When we are stressed, our nerves release neurochemicals which may affect our follicles, and cause them to enter a resting (non-growth) state known as telogen. The body then invests energy and resources to other areas more closely related to survival in order to restore its balance. Studies have shown that turmeric and fenugreek (both contained in Gashee) have stress treatment potential which can lead to the improvement of the hair growth cycle.

Dr.UGro GasheeⓇ products are classified as cosmeceuticals and nutraceuticals supplements which the FDA does not regulate. However, Gashee products are manufactured in factories that are FDA regulated and is a practitioner of good manufacturing practices (GMP).

Dr.UGro GasheeⓇ products are manufactured in facilities located within the United States using carefully sourced ingredients derived from all corners of the globe.

Every batch is made under slightly different external conditions, such as temperature/weather and humidity and sun exposure. And since we use all-natural, whole-plant extracts, these ingredients are more susceptible to these factors than synthetic chemicals. While batches may differ in their coloration, these variances do not impair their freshness or effectiveness in optimizing your hair health.

It is best to begin using Dr.UGro GasheeⓇ products as soon as you notice any type of unwanted issues with your hair. By addressing these issues during their earliest stages, there is a much better chance of success in reversing and/or treating these concerns.

If you are looking to maintain or fortify your already healthy hair, you can still take Dr.UGro GasheeⓇ products, as taking these all-natural products with healthy hair pose no threat, and can only improve your hair health, shine, and sheen for the better!

The recommended dosage of 4 daily Dr.UGro GasheeⓇ ORAL capsules provide the recommended daily nutritional levels needed by average adults for optimal support of hair follicles and bodies. The four capsules do not need to be taken all at once. They can be divided according to your personal preference.

Like many vitamin and nutritional ORAL supplements, it is very common to experience nausea when taking them on an empty stomach. The Dr.UGro GasheeⓇ ORAL may also incur a feeling of nausea in a similar manner. So it is best to take the capsules with food in order to minimize the feeling of nausea in some people.

You can take  Dr.UGro GasheeⓇ ORAL supplements any time of the day, depending on your personal preference and what is most convenient for you.

Absolutely! Both the TOPICAL and ORAL Dr.UGro GasheeⓇ products can be combined with pharmaceutical FDA approved  hair loss treatments such as Minoxidil or finasteride to complement their function.

Absolutely! You can use any Dr.UGro GasheeⓇ product with any FDA approved hair loss treatment device such as laser treatment .

You can begin using ORAL Dr.UGro GasheeⓇ products right away during or after a hair transplant surgery to boost your pre-existing growing hairs. The antioxidant, anti-inflammatory properties of the ingredients can be beneficial during the healing stages of your hair transplant.

We recommend that post-transplant, TOPICAL Dr.UGro GasheeⓇ be used after a waiting period of at least 6 weeks.

You can use ORAL GASHEE without any change in your hairpiece use routine. However, for proper use of Gashee TOPICALS, which is once or twice a day, you must use a hairpiece that can be removed at least once a day to enable a once daily application to the surface of the scalp.

If you shampoo infrequently, we advise you to take measures to avoid product buildup for TOPICAL Dr.UGro GasheeⓇ by using it sparingly. If this is the case we recommend daily application of once a day instead of twice daily.

You may also opt to use ORAL Dr.UGro GasheeⓇ in addition to sparing use of TOPICALS or as sole treatment.

Yes, we understand that some individuals do not like having to swallow a capsule. For this group, it is okay to take the powder out of the capsule and add it to a drinkable medium such as water, milk shake, etc. However, we recommend when dissolving in liquids, to make sure that the temperature is not hot, as this heat may impair the bioactive properties of the ingredients.

Don’t worry. It’s ok. Things happen. We completely understand. Skipping or forgetting any type of treatment is a common occurrence, although it is best to try and stay as consistent as possible. If you miss a day or a few days, do your best to get back onto a daily schedule.

With Dr.UGro GasheeⓇ ORALs, we recommend that you stick to a flat 4 capsules per day. There is no need to alternate between a loading and a maintenance dose. Taking more capsules will not increase or hasten your success rate

Yes, once your results start to appear, you will still need to keep taking Dr.UGro GasheeⓇ. This is necessary to maintain your outcome.

Dr.UGro GasheeⓇ ORAL is not recommended for individuals who are allergic to any of the ingredients. It is also contraindicated in women who are pregnant or lactating. Also if you are under the age of 18 consult with a doctor before taking this product. Generally speaking, it is best to ask your physician before making the decision to take any nutritional supplement, especially if you have any type of pre-existing health condition.

Yes, it is perfectly fine if you would like to combine Dr.UGroⓇ  Gashee with other products and supplements, including FDA approved drugs like Minoxidil and Finasteride.

It won’t pose any type of health or safety risk if you decide to take both at the same time. Dr.UGro GasheeⓇ also contains Biotin as one of the ingredients carefully dosed at the optimum threshold your body needs for hair growth and fortification, so it is not necessary to take the extra dose of Biotin.

Thyroid hormone, which is produced by your thyroid gland is necessary for healthy and normal hair growth. An imbalance of this hormone can result in hair loss. So taking your thyroid medication at the same time as Dr.UGro GasheeⓇ should be perfectly fine. For your own knowledge, Dr.UGro Gashee ORAL also contains natural ingredients such as iodine, selenium and magnesium which can improve thyroid functioning and help provide additional support for your thyroid medication. Nonetheless,  you will still need to consult your doctor about starting Dr.UGro GasheeⓇ or any other supplement.

As another option to consider, you may use Dr.UGro GasheeⓇ TOPICALS instead of the ORAL product. Our TOPICAL line has been shown to be effective as solo treatments for better hair health. 

If you are taking antibiotics, ask your doctor about taking Dr.UGro GasheeⓇ ORAL. In many cases, people who are prescribed antibiotics must plan ahead and take other medications as well as supplements several hours apart.

As another option to consider, you may use Dr.UGro GasheeⓇ TOPICALS instead of the ORAL product. Our TOPICAL line has been shown to be effective as solo treatments for better hair health.

We do not offer a personalized plan, but rather, we are able to provide an initial consultation along with medical-based recommendations made by our board certified dermatologist, beyond the scope of our Dr.UGro GasheeⓇ product line. You will be able to benefit from a more comprehensive, individualized approach created just for you and the health of your hair.

To start this process, we will need to gather more information. First, you will need to complete an online consultation form and follow up with a video evaluation by us. We may ask that you undergo blood tests and/or biopsies.

If you are interested in our medical recommendations for your hair-wellness goals, kindly click below and complete the form.

We will first conduct a review of your lifestyle, diet and nutritional intake. This includes looking into your health history, reproductive history, stress, other medical conditions and medication usage, etc.

Next we may request a video evaluation. We may ask that you undergo blood tests and/or biopsies.

We will do our best to assess your needs. But in the end, your doctor is better informed about your overall health needs.

If in doubt, and especially if you have an existing health condition that requires specialized attention, we recommend that you prioritize the recommendations and advice of your doctor(s).

In the meantime, if you need more information to give to your doctor about Dr.UGro GasheeⓇ, please feel free to email us at customercare@ugro.com where we will be delighted to help you.

Good question. Realistically, all things in life can be expected to change. And so we must always be prepared to adapt. It is likely that your health needs and the condition of your hair follicles will change over time. We may then need to modify the different aspects of your Dr.UGro GasheeⓇ personalized plan.

Sustaining your results and progress will be contingent on the continuous use of our product. You may choose to make new purchases at your convenience, when you reach a low supply. Or it may be easier to stay on a regular, automated purchase plan. A subscription helps you to maintain the routine of using GasheeⓇ consistently without running out and breaking compliance in the time it takes to re-order and receive a replacement.

We know how excited you are to get started on the journey towards healthier hair. And we will work to process your order as quickly as possible. Once you place your order, it takes about a couple of days for the order to process ship. Generally, it takes up to a week before it arrives.

If for any reason, you need to change your shipping date to arrive during a more specific time frame, please email our team customercare@ugro.com

Your shipping is calculated at the time of checkout. You will have the choice of regular or expedited shipping.  

If you live internationally, outside the country, please contact us prior to placing an order. There may be duties or delays with customs, so please be sure to review your tracking information and ensure that your delivery is proceeding as described. Also note that some countries have restrictions on what can enter their countries. You should check your country’s laws concerning those. Otherwise, you may have to contact customs since we are not responsible for duties or regulations concerning international shipping. 

We accept the typical forms of payment including Paypal, Visa, Mastercard and American Express. We don’t accept checks or Bitcoin.

When you create an account, it is a typical practice for any ecommerce site to store your payment information to automate future purchases. We completely understand your perspective and how you feel about protecting your privacy. In this day and age, we all have to be careful. The protection we offer to our customers is top level security built into our site. Your payment information is kept encrypted in industry standard SSL encryption. If you have further concerns or would like more detail on this matter, please feel free to contact us at customercare@dru.com.

Your account is charged as soon as you place your order. If you are on our subscription plan, we will bill you each month at the time that we are shipping your order. Certainly there may be times when you need to change your date of billing, pause, or even cancel your subscription plan. To do so, please follow the steps below:

  • Login to your account
  • Go to the section, “My Subscription”
  • Make any changes that you would like to your billing or subscription plan

We understand that people may change their minds about their purchases. If you decide you would like to make a return, you may do so within a time frame of up to 30 days from your purchase date. We will issue a full refund or an exchange.

The condition of the item must be in the same condition as when you received it, including all original packaging.

If you would like to make a return, please email us at customercare@ugro.com

We ship to any country indicated during checkout.

However, do note that some countries have restrictions on what can enter their countries. You should check your customs department and laws concerning these. Also note that, some countries would assess a tariff based off of the total invoice price of the products for importation at customs before delivering the items to you. Otherwise, you may have to contact customs since we are not responsible for duties or regulations concerning international shipping. 

At the moment, we currently ship to P.O. boxes, commercial and residential mailing addresses. We do not ship to Fleet Post Office (FPO), Diplomatic Post Office (DPO) or Army Post Office (APO) mailing addresses at this time.

When you go into your account, click your profile icon in the top right. Then select “Address Book.” Make any changes you would like here. From this point, all your future orders will be shipped to your new address.

If you already have an order in process and would like it to arrive at your new or different address instead, please contact us at customercare@ugro.com

We would not like to see you go, but we certainly do respect your decision to cancel your subscription. To do so, please follow these steps listed below in your account.

  • Once you log in to your account page, select “My Subscription.”
  • Click “View”.
  • Cancel your subscription here in this section

One more thing to note. If you are cancelling because you are not happy with your results, you may wish to get an in-person consultation with our board certified dermatologist to see if there could be an underlying health condition at work, and if a different approach is called for. It is free to fill out our online consultation form, and also to receive a response from our office, at no cost to you.

Here is the link for your convenience.

We love giving our customers convenient options! And our site has been built to give you these flexible choices. You don’t have to email us and wait for a response, you can make these changes right away in your own account.

To skip your next order, follow these steps:

  1. First login to your account page.

  2.  Then click “My Subscription”

  3.  Choose “View”

  4.  Make changes here to modify your existing purchase plan.

Unfortunately, cancelling your subscription is permanent and cannot be reversed. However, you can simply re-register and create a brand new subscription as needed. We are always making updates to our service offerings, and your second subscription may have different terms and pricing.

There is also an alternative to cancelling. Simply pause your subscription. We have built our site so that you may choose however long you would like to place your purchases on hiatus. Here are the steps to follow:

  1. Login to your account

  2. Select “My Subscription.”

  3. Select view

  4. You will see options and instructions for changing your billing and purchase schedule.

Please feel free to reach out if you have further questions via email at customercare@ugro.com

These things can happen. Fortunately, it is possible to track your order. But even with this in place, sometimes orders can get lost, and possibly stolen. If you do not receive your order within the normal time frame of 7 days, please let us know right away so we can resolve this immediately for you. Write to us at customercare@ugro.com

We will then send you a replacement, immediately.

Also, if there is a defect or anything else that may be wrong with your arrival, let us know. And we will be happy to replace it!

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